Shipped AI, org-wide direction, craft, and architecture at global scale. Earlier work sits in the archive register below.
4 cases shown
A Service-AI framework and the Quick Quote tool. AI assembles estimates and proposals; the rep reviews and owns every number. Piloted with 37 sellers, now used by 1,750.
Proves: Shipping AI with measurable outcomes
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An agentic operating system for revenue teams. One pilot is in flight; every figure here is a design target until it reports.
Proves: Setting org-wide direction
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Employees called the internal AI tool “clunky” and “terrible”. The redesign made it findable, understandable and trusted.
Proves: Craft and design quality
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Journey maps and an API-based information architecture for a fragmented partner ecosystem.
Proves: Architecture at global scale
Read the case studyARCHIVE REGISTER
| No. | Project | Client | Discipline | Key result | Year |
|---|---|---|---|---|---|
| 01 | From Cluttered to Converted | Ashley Furniture | Experience strategy | Strategy toward a $16.5B target | 2022 |
| 02 | The Product People Had But Didn't Know They Needed | Equifax | UX audit · Monetization | Four-horizon strategy | 2021 |
| 03 | The Advisor Who Had No Time to Advise | Vanguard | Service design | 100+ ideas to a prioritized roadmap | 2019 |
Some work is under NDA. Ask for a walkthrough →