Frameworks that outlived the projects.

Reusable frameworks that outlived the projects they came from. Each one is a tool teams still use to make decisions.

MODEL A — HUMAN / AGENT SPLIT

Who does the work, by design

60%fully autonomous
25%agent prepares, human decides
10%human-led
5%human, augmented live

Applied in: HARP

MODEL B — INTERACTION TIERS

How AI shows up in the workflow

Autonomousruns in the background, logs on demand
Assistpull: the rep asks for help
Augmentpush: the system finds the rep

Applied in: HARP

MODEL C — PRINCIPLES AS TESTS

Guardrails anyone can check

Earn trust through transparency.Would they bet their commission on it?
One system, not twenty tools.How many tabs are open?
Measure selling time.Did customer hours go up?

Applied in: HARP

SERVICE-AI FRAMEWORK

Orchestration · Execution · Human override

Orchestration

Execution

Human override

Applied in: Quick Quote; DMI 2026 paper

The Service-AI framework is published: read the DMI ADMC 2026 paper (PDF) (opens in a new tab). See it applied in Quick Quote and HARP.